I’ve submitted my documents - what’s next?
Rest assured we have received your submission. Our compliance team will diligently review your submission, and we’ll notify you with an update within 48 hours.
What happens if I don’t submit my KYC documents?
Without completed KYC verification, your account will remain restricted, and you will not be able to access Fincra’s products and services.
What happens if my account is not activated after I submit all documents?
Your account may take up to two working days to be activated after document verification. If your account is still not active after this period, please check the following:
- Ensure all required information is complete, and you click on the 'submit' button.
- Ensure that additional information required has been filled (e.g., business details).
- Contact our support team to check the status and resolve any activation delays.
How will I know when my account is approved?
You’ll receive a confirmation via your registered email address, and your dashboard will reflect the verified status.
Why was my KYC returned?
Your KYC may have been returned if the documents you submitted were incomplete, expired, or did not match the business information provided during registration. Please check your dashboard or email for specific comments from the compliance team.
Review the feedback provided on the returned KYC, make the necessary corrections, and re-upload the updated documents via your dashboard. If you’re unsure what’s wrong, reach out to our support team for clarification.
Why was my KYC rejected?
KYC rejections can occur if documents are incomplete, unclear, expired, or do not match the required details. If your KYC is rejected, please follow the specific feedback and instructions shared on how to resubmit the required document or information for further review.
Do I need to upload new documents or just re-upload the same ones?
If the rejection reason is due to clarity or quality, re-uploading the same document (clearly) is fine. Otherwise, updated documents may be needed.
I made a mistake with my CAC registration number. How can I edit it?
Please proceed with your onboarding by uploading the correct document. Our team will verify the registration number based on the details on your document.
Will I be required to resubmit KYC documents in the future?
In some cases, yes. We may request updated documents periodically or if there are changes in your business structure, ownership, or regulatory requirements.