To establish secure communication between your application and Fincra, it is important to have your IP address whitelisted. Without your server IP address whitelisted, you would be unable to make any requests to our endpoints.
Below is a step-by-step request handling process for you to request an IP whitelist change:
Go to Settings
- In your dashboard, open the Settings menu.
Navigate to IP Whitelisting
- From the left-hand menu, click IP Whitelisting.
- For the new IP address whitelist, you are allowed to input three (3) IP addresses.
To request an IP address whitelist change, open the IP change requests tab.
- Inside IP Whitelisting, select the 'IP change requests' tab at the top.
Start a New Change Request
- Click 'Request IP Whitelist Change.'
Enter the IP Details
- Old IP Address to Remove → Enter the IP you want deleted from the whitelist.
- New IP Address to Add → Enter the new IP to whitelist.
Submit the Request
- Click 'Submit' to send for approval.
Track the Status
Your request will appear in the “Previous requests” list with the reference ID, user name, old IP address, and new IP address, status (e.g., Approved, Pending), submission date & time
In summary:
Go to Settings → IP Whitelisting → IP Change Requests → To request an IP whitelist change, enter the old IP address to be removed and the new IP address to be added. Click Submit and track the status in Previous Requests.
To contact Fincra support, raise a request here or send us an email at support@fincra.com.